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Robinson and Associates Has Suggestion For Casino Employees


Casinos that want to create more guest advocates should take the first crucial step - be nice to customers, says Robinson & Associates, Inc., a customer service consulting firm to the gaming industry. Martin R. Baird, chief executive officer of Robinson & Associates, offers the following casino guest service tip.  

"Be nice to your guests because they deserve to have a nice experience," Baird says. "And nice is the first logical step toward turning ordinary customers into guest advocates. It's amazing how often people aren't nice and then they expect you to patronize their store or buy their product. They don't smile, say please or say thank you. It's almost as though they think other people are obligated to give them money. That's not the way it should be. Be nice to your guests and reward them with simple pleasures."

Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry. It helps casinos determine their Advocate Index, a numbe

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What games are permissible for Charitable Gambling?

Redeemed and unsold pull tabs for a game must be retained for one year from the end of the quarter in which the activity was reported on a tax return. All other documents, including the deal's game information sheet and flare, purchase invoices or receipts documenting the cost of prizes, accounting and bank records, and receipts documenting eligible uses, must be retained for three years from the end of the quarter in which the activity was reported.
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RNG

Definition:Abbreviation for "Random Number Generator". This is how the winning numbers are chosen.

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